Returns & Refunds

We want you to feel certain in every piece. If something isn't right, the house will take care of it.

Changed your mind

In line with the UK Consumer Contracts Regulations, you may cancel your online order within 14 days of receiving it. Once you've told us, you have a further 14 days to send the items back.

To be eligible for a refund, items must be unworn, unwashed and in their original condition, with all tags and packaging intact. Return postage is your responsibility unless the item is faulty or not what you ordered.

Refunds are issued to your original payment method within 14 days of us receiving your return (or proof of postage), including standard delivery costs where the full order is returned.

Faulty or incorrect items

If your order arrives faulty, damaged or incorrect, we will repair, replace or refund it in accordance with the Consumer Rights Act 2015 — including your return postage. Contact us and we will make it right.

Exclusions

For hygiene reasons, items sealed for health or hygiene purposes cannot be returned once unsealed, and personalised or made-to-order items cannot be returned, unless faulty. Your statutory rights are not affected.

How to start a return

Message us through the Contact page with your order number and the item(s) you'd like to return. We'll reply with simple instructions.